Privacy Policy

At a glance: Livone stores albums, labels, timeline pins, nickname, and history on your device. Signing in sends a device installation identifier and basic device details to our service. When you run Restore, the selected photo is uploaded to a restoration processor. If you allow tracking, an advertising identifier may be shared with Adjust for measurement. Livone does not sell in-app purchases.

This Privacy Policy explains how Livone (“we”, “our”, or “us”) handles information when you use the Livone iOS app. By tapping Let’s Begin and using Livone, you agree to this policy and our Terms of Service.

1. Who we are

Livone is a photo restoration and memory organization app for iPhone. You can scan or import prints, run Restore, compare before and after, pin decades, add person names yourself, and keep albums on this device. Support: support@livonenew.com.

2. Information we handle

• Account identifiers: a random installation identifier stored in the device Keychain, a server-issued user id, and a session token stored in the Keychain.
• Device and app details sent at sign-in: app version, build number, bundle identifier, iOS version, device model, preferred language, country or region, and time zone.
• Photos: originals you import, scan, or open from Files, and restored versions created after a successful Restore. The image sent for Restore is resized so the longer side is at most 2048 pixels.
• Organization data stored on device: albums, decade pins, person labels you type, nickname (2–20 characters), optional local avatar, history, and in-app reminder preference.
• Advertising and attribution: Adjust advertising identifier (ADID), campaign attribution fields, and, only if you allow App Tracking, the Identifier for Advertisers (IDFA).

We do not ask for your name, email, phone number, precise location, contacts, calendar, health data, or microphone audio in order to use Livone.

3. How we use information

• To create and keep your session so the app can open after Let’s Begin.
• To import, display, restore, save, and share photographs you choose.
• To organize memories in Albums, Timeline, and People.
• To measure installs and sign-in, and to understand which campaign brought you to the app.
• To respond to support requests you send us.

4. Photo restoration

Restore runs only when you tap it. Livone uploads the prepared image to an image-editing service at api.vveai.com so a restored picture can be returned. The request includes the image and restoration instructions. It does not include your nickname, albums, or person labels.

The result is saved in the app as a new version. Your imported original is kept separately and is not overwritten. Restore does not charge a fee.

Upload only images you are allowed to process. Do not include sensitive documents or other people’s content without permission.

5. Sign-in, log out, and deletion

Let’s Begin signs you in with the installation identifier. There is no password.

Log Out ends the server session and local session token. Photos, albums, labels, and nickname stay on the device.

Delete everything forever asks our service to delete the account, then removes enhanced copies, originals, albums, labels, and local history from the app. Uninstalling the app removes local files; the Keychain identifier and server account may remain until you use Delete Account or contact us.

6. Device permissions

• Tracking: to allow Adjust to use the advertising identifier when you choose Allow on Apple’s tracking prompt.
• Camera: to scan a printed photograph with the system document camera.
• Photo Library: to import photos you select, and to save restored copies or share cards when you tap Save.

You can deny any permission. Related features will be limited. Files import does not require Photos permission. Denying tracking does not block Restore or albums; IDFA is not read in that case.

7. Analytics and tracking

We use the Adjust SDK to measure app performance and advertising attribution. Adjust may receive device and attribution data under its own policy. When you allow tracking, we may read the IDFA and send it with the Adjust ADID and attribution fields to our service. We also send anonymous product events such as registration and login.

You can change your choice later in iOS Settings → Privacy & Security → Tracking.

8. Purchases

Livone does not offer in-app purchases and does not collect payment card numbers.

9. Where information is stored and who receives it

Albums and organization data stay in the app’s local storage. Session secrets stay in the Keychain.

Information may leave the device when you:

• tap Let’s Begin (account and device details described above);
• run Restore (the selected image goes to the restoration processor);
• allow the app to run analytics (Adjust, and our attribution endpoint);
• use the iOS share sheet or save to Photos;
• open Terms, Privacy, or Support in a browser.

Service providers that process data for us include Apple, Adjust, and the image-editing provider that serves api.vveai.com. We may also disclose information if required by law or to protect rights, safety, and the security of the service.

10. Retention

Local content remains until you delete it, use Delete Account, uninstall the app, or iOS removes it. Device backups follow your Apple backup settings, which we do not control.

Server session and attribution records are kept for as long as needed to operate the account, prevent abuse, and meet legal duties, then deleted or de-identified. Contact us if you want the server account removed and cannot use Delete Account in the app.

11. Your choices

• Choose which photos to import and when to run Restore.
• Allow or deny Camera, Photos, and Tracking.
• Edit your nickname, labels, and decade pins.
• Log out, or delete the account and local library from Profile.
• Email support@livonenew.com for privacy requests about data we hold on our servers.

Access, correction, or deletion rights depend on where you live. Because albums and photos are stored on your device, use in-app controls for that content. We will not charge a fee for a reasonable privacy request, and we will not discriminate for making one, except where the law allows a different response.

12. Children

Livone is not directed to children under 13, or under the higher age required in their country. We do not knowingly collect personal information from children. If you believe a child has used Livone, contact us and we will delete the server account we can identify.

13. Security

We use transport encryption for network calls, Keychain storage for the session and installation identifier, and on-device storage for albums. No method of transmission or storage is completely secure. Protect your device with a passcode or Face ID and keep iOS updated.

14. International use

Our service providers may process information in countries other than where you live, including the United States and other regions where those providers operate. Those countries may have different data-protection rules. Where required, we rely on appropriate contractual and technical safeguards.

15. Changes

We may update this policy when the app or legal requirements change. The revised policy will show a new “Last updated” date on this page. If you keep using Livone after the update, you accept the revised policy.

16. Contact

Privacy questions: support@livonenew.com

Support page: https://livone-edge-worker.elstadkuharik894.workers.dev/Livone-support.html